Gizmodo Writer Pwned By Anti-Apple Trolls: Apple Store Genius Bar Top Horror “Stories”
Debunk: Getting Screwed
Claim of minor repair error that results in “a month of hell.”
Got MacBook Pro with warranty off of Craigslist, and got some work done on screen through Apple Care.
After screen replacement, “I got it home and notice that they had left out a screw on the bottom. No biggie. I’ll just go back to the Apple Store and get one.”
Concierge required him to set up appointment, but confirmed that they have the part.
After waiting, the story writer “gets to the bar, only to see the genius who’d fixed his MacBook. He told Jake the screw was broken—prompting the question, ‘Well, why’d you stick it back in the notebook?’—and they don’t have any in stock.”
“You see, I’ve been here before. It’s called the ‘I’m sorry, sir.’ area of the Apple Store where stupid mistakes seem to happen but the only thing done to remedy the situation is to repeat that phrase over and over like a brainwashed robot…”
The fiction writer mentions problems with iPhones, and MacBook hard drive.
“The genius orders the screw, telling Jake it’ll take a week. After 3 weeks, and a bajillion phone calls later, the screw magically appears in stock.”
“So, yes, it took over 3 weeks for them to replace a screw that they blamed me for breaking.”
“A whole new monitor? No problem. A screw? A month of hell. Incredible.”
This particular piece of FUD has popular tech keywords Craigslist, iPhone, MacBook worked in.
Think about this, the only reasons for a business not to stock a part would be:
- Limitation of storage space, and the part is large
- Limitation of parts budget, and the part is expensive
Screws are small, inexpensive. Therefore, it would be foolish for Apple Genius Bar not to have screws in stock, just for scenario described in this fictional story.
Apple, with the highest customer satisfaction in the personal computer industry, isn’t foolish.
Displays are much larger and more expensive than screws. If Apple keeps monitors / displays (a much larger, more expensive item) in stock, is Apple likely to keep screws in stock?
Again, Apple products are built with tight tolerances. Due to the clean industrial design of the Mac, it’s extremely easy to see whether any screws are missing. There is no way any Mac Genius technician repair would result in exterior screws missing.
Additionally, Apple Store Mac Genius confirmed to ObamaPacman that they do keep spare screws available. They actually keep lots of parts in stock, of course, unknown to the fiction writers.
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